Frequently Asked Questions
Welcome to the Frequently Asked Questions section of Truly Sandal. We understand that choosing the perfect pair of sandals is an important decision, and we want to ensure your shopping experience is as smooth and informative as possible. Below, you will find answers to the most common inquiries regarding our products, materials, and care.
What makes Truly Sandal different?
Truly Sandal is dedicated to curating a collection of footwear that stands at the intersection of timeless elegance and modern comfort. Our brand philosophy centers on the belief that quality craftsmanship should never be compromised. Every pair of sandals in our collection is selected to reflect our commitment to artisanal excellence, innovative design, and the use of premium materials. When you choose Truly Sandal, you are choosing a legacy of style and durability.
What materials are used in your sandals?
We are meticulous about the materials we use. Our collection features a variety of high-quality components designed to provide both a luxurious feel and long-lasting wear.
- Genuine Leather: Many of our styles are crafted from soft, genuine leather. This ensures breathability, flexibility, and a perfect fit that molds to your feet over time.
- Textiles and Fabrics: We also utilize durable and stylish fabrics for a lighter, more casual look.
- Durable Soles: Our soles, including our signature espadrille and wedge styles, are constructed to provide excellent support and traction.
How should I care for my sandals?
Proper care will extend the life of your footwear. For leather styles, we recommend using a protective spray before first wear to guard against moisture and stains. Regular cleaning with a soft, damp cloth and a leather conditioner will keep the material supple. For fabric styles, a gentle spot clean with mild soap is usually sufficient. Always store your sandals in a cool, dry place away from direct sunlight.
Do your sandals fit true to size?
We strive to provide accurate sizing information for every product. Most of our sandals fit true to standard size. However, because everyone’s feet are unique, we recommend checking the specific size guide provided on each product page. This guide includes detailed measurements to help you find your perfect match.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your sandals, we offer a straightforward return process for exchanges or refunds. Please refer to our Returns & Exchanges policy on the website for detailed instructions on how to proceed.
How can I track my order?
Once your order has been processed and shipped, you will receive a notification email containing a tracking number. You can use this number to monitor the delivery status of your package through your chosen carrier’s website.
How can I contact customer service?
Our customer service team is ready to assist you with any questions or concerns. The best way to reach us is by sending an email to our support team. We aim to respond to all inquiries promptly to ensure your experience with Truly Sandal is exceptional from start to finish.