Shipping Policy

At Truly Sandal, we are dedicated to ensuring that your new footwear arrives promptly and in perfect condition. We understand the excitement of receiving a new order, and we strive to make the shipping process as seamless and transparent as possible. Below, you will find detailed information regarding our shipping procedures, order handling, and delivery tracking.

Order Processing

Once you have placed your order on trulysandal.com, our team immediately begins the process of carefully selecting, inspecting, and packaging your sandals. We handle every order with the utmost care to ensure that the product you receive matches the high standards of quality and craftsmanship we promise.

Please note that while we aim to process orders as quickly as possible, all estimated delivery times are calculated from the moment your order is dispatched, not from the time of purchase. This allows us to account for the necessary steps in preparing your sandals for their journey to you.

Shipping Methods and Carriers

We utilize a variety of reputable shipping carriers to deliver our products. The specific carrier and shipping method will be selected based on your destination and the items in your order. This allows us to provide the most efficient and reliable service available.

While we cannot guarantee specific delivery dates due to factors beyond our control—such as weather conditions, customs clearance (for international shipments), or local carrier delays—we are committed to providing you with the tools to monitor your shipment every step of the way.

Tracking Your Order

Transparency is key to a positive shopping experience. As soon as your order is shipped, you will receive a notification email containing a unique tracking number. This tracking number is your key to monitoring the real-time status of your delivery.

You can use this number to check the progress of your package directly on the carrier’s official website. This allows you to see exactly where your sandals are and get the most accurate estimated time of arrival for your specific location.

International Shipping Considerations

For our customers outside of the domestic region, please be aware that your order may be subject to import taxes, customs duties, and/or other fees levied by your country. These charges are determined by the customs policy of the destination country and are the responsibility of the customer.

We recommend checking with your local customs office to determine what these additional costs might be before placing your order. Truly Sandal is not responsible for any delays caused by customs inspections or the payment of these fees.

Damaged or Missing Shipments

We take great care in packaging your sandals to prevent damage during transit. However, if your package arrives damaged or if items are missing from your order, please inspect the package in the presence of the delivery agent if possible, and then contact us immediately.

We will work diligently to resolve the issue, whether that means arranging a replacement or investigating the shipment with the carrier. Your satisfaction is our priority, and we are committed to making things right.

Thank you for choosing Truly Sandal. We appreciate your trust in us and look forward to serving you.